Cancellation Policy
I understand that life happens — schedules change, kids get sick, meetings run late — and I will always do my best to accommodate you!
To keep our classes running smoothly and fair for everyone, I kindly ask that you follow the cancellation guidelines below:
Mat Classes:
If you need to miss a class during a pre-booked session, please inform me in advance. Unfortunately, missed classes cannot be refunded or credited, as your spot is reserved for the entire session. If there is availability, I will do my best to accommodate a make-up class for reasons such as illness, travel, or scheduling conflicts. This option will only be available during the same session and must be booked in advance for a class of the same type, unless we discuss alternative arrangements individually.
Group Classes:
Please cancel or reschedule your class at least 24 hours before the start time. If I do not receive a notification within this time, it will be considered "Short Notice Cancellation."
Short notice cancellations or no-shows will result in the class being deducted from your pass or charged as a single session.
Rescheduled classes due to short notice cancellation, need to be booked within the next month.
Private & Semi-Private Sessions:
Please cancel or reschedule at least 24 hours in advance.
Cancellations made with less than 24 hours’ notice will be charged in full.
Rescheduled sessions due to short notice cancellation, need to be booked within the next month.
One Freebie:
Everyone gets one “late cancel grace pass” per year. So if you do cancel last minute due to life, this will be applied for one time.
Why This Matters:
Our class sizes are small to ensure quality instruction and personal attention. When you cancel late, it prevents another client from taking that spot.
How to Cancel:
You can cancel through your Wix bookings account, by email, or by calling/texting me directly @ 250-634-8887.
✨ Thank You!
I truly appreciate your understanding and cooperation — it helps me maintain a supportive, organized, and positive space for everyone to enjoy their Pilates and Yoga practice.